Terms & Conditions

1. Provider

Andris Jermacāns (Macer.lv), self-employed, registration number 210693-11003, Skolas iela 9-7, Ogre, LV-5001, Latvia, info@macer.lv, +371 28260052.

2. Services

Services include IT support and consulting, custom software development, web applications, UI/UX design, automation and integrations, and ongoing maintenance and technical support. The exact scope of each engagement is set out in a written offer, order confirmation or separate agreement.

3. Formation of the agreement

An agreement is formed when the client accepts a written offer in writing (including by email) or pays an issued deposit invoice. Offers are valid for 30 days unless stated otherwise.

4. Client obligations

• Provide accurate information, materials, content and access needed to deliver the services.
• Nominate a contact person authorised to approve scope and deliverables.
• Review and respond to deliverables within the agreed timeframes.
• Ensure that all supplied materials do not infringe third-party rights.

5. Changes to scope

Requests outside the agreed scope are documented, estimated and only carried out after written approval. Delays caused by late feedback, missing materials or third-party dependencies extend deadlines accordingly.

6. Fees, invoicing and payment

• All prices are in euro (EUR) and exclude any applicable taxes.
• Fixed-price work is invoiced according to the milestones stated in the offer; hourly work is invoiced monthly for hours worked.
• Invoices are payable within 10 calendar days of issue unless agreed otherwise, through Stripe.
• Late payment may incur statutory default interest and suspension of services and support until the balance is settled.

7. Acceptance

Deliverables are deemed accepted if no written defect report is received within 10 calendar days of delivery. Reported defects that prevent agreed functionality are corrected free of charge.

8. Intellectual property

On full payment, the client receives the rights to the custom source code and materials created specifically for the project. Third-party components, open-source libraries and pre-existing tools and know-how of the provider remain under their own licences and may be reused in other work.

9. Confidentiality

Both parties keep confidential information received from the other party secret and use it only for the purposes of the engagement. This obligation continues after the agreement ends.

10. Warranty

Delivered work is warranted to conform materially to the agreed scope for 3 months after handover. The warranty does not cover changes made by third parties, misuse, failures of third-party services, or new functionality.

11. Liability

Liability is limited to direct damage and to the total fees paid for the engagement in which the damage occurred. Liability for indirect damage, lost profit or lost data is excluded to the extent permitted by law. Nothing limits liability for intent, gross negligence or personal injury.

12. Term and termination

Either party may terminate an ongoing support agreement with 30 days' written notice. Project agreements may be terminated for material breach that is not remedied within 14 days of written notice. Work completed up to the termination date is invoiced and payable.

13. Governing law

These terms are governed by the laws of the Republic of Latvia. Disputes are resolved through negotiation and, failing that, before the competent courts of Latvia.