Refund & Cancellation Policy

1. Cancelling a project

A project can be cancelled at any time by written notice. Work completed up to the cancellation date, together with any non-recoverable third-party costs already incurred, is invoiced and payable. Any remaining balance already paid is refunded.

2. Fixed-price work

• Cancellation before work begins: the deposit is refunded in full, less any third-party costs already committed.
• Cancellation during the project: the completed stages are charged and the unused part of any prepayment is refunded.
• Completed and delivered stages are not refundable, as the results are handed over to the client.

3. Hourly work

Hours already worked and reported are payable in full. Prepaid hours that have not been used are refunded on request or credited against future work, at the client's choice.

4. Support and maintenance plans

Monthly support agreements can be cancelled with 30 days' written notice. The current month is charged in full; prepaid future months are refunded.

5. Consumer right of withdrawal

Clients who are consumers within the meaning of EU law may withdraw from a distance contract within 14 days without giving a reason. If you expressly asked for the work to start during that period, you pay a proportionate amount for the services already provided. The right of withdrawal ends when the service has been fully performed with your prior express consent.

6. Cancellation by the provider

If the work cannot be delivered — for example because required information or access is not provided — the engagement may be cancelled with written notice, and any amount paid for work not carried out is refunded in full.

7. Refund processing

Refunds are issued through Stripe to the original payment method within 14 calendar days of the refund being agreed. Bank processing times may add a few working days.

8. Requesting a refund

Send a written request to info@macer.lv with the invoice number and reason. Requests are answered within 5 business days.